Frequently Asked Questions

You place a bid on a lot through the auction page. As soon as someone else outbids you, you’ll receive a notification. If you’re the highest bidder when the auction closes, you’ll win the lot and receive a confirmation by email.

Shipping costs and delivery times vary by seller and are displayed at checkout before you pay. You'll also see them in your order confirmation.

You can arrange returns through the seller of your order. Enter your order number under "Question about an order" above, and you'll see the seller's contact information and, if available, a link to their return policy.

You can create an account or log in at the top right of the website. Forgot your password? Click "Forgot Password" on the login page to receive a password reset link.

We're glad you want to sell! You can sign up as a seller using the "Sell with Us" form on the website. We'll then contact you to go over the next steps.

You can pay securely via iDEAL, credit card, and other common payment methods at checkout. If a payment fails, please check your bank limit or try a different payment method.

Did you win a lot? If so, you'll receive an email with a payment link. After payment, the seller will ship your order or you can pick it up, depending on the option you selected.

You can find the shipping status of your order in your account under "Orders." Would you like to ask the seller a question about shipping? Click "Ask a question about an order" above and enter your order number—you'll then see the seller's contact information right away.

For many lots, you can choose between pickup and shipping. After winning or placing an order, select the delivery method on the order page in your account. If you choose pickup, you can also reserve a pickup time there (if available).

After winning a lot, you have 48 hours to pay. You'll receive an email with a payment link, and you can also pay through your account under "Orders." If you're unable to pay on time, please contact us as soon as possible.

After a successful payment, you will automatically receive the invoice as a PDF via email. You can also find your orders and invoices in your account under "Orders."

Yes! Click the "Follow" icon next to a lot to add it to your watchlist. You can find all the lots you're following under "My Watchlist" in your account.

If someone bids higher, you'll receive a notification. You can then simply place a new bid as long as the auction is still open. Please note: Once a bid is placed, it is binding and cannot be withdrawn.

Next to each lot, you'll see a countdown timer showing the exact closing time. If you're the highest bidder at that moment, you'll win the lot and automatically receive an email with a payment link.

A minimum age of 18 applies to orders containing alcoholic beverages. That is why we ask you to confirm your age when placing an order. We cannot deliver these products without confirmation.

To cancel a lot you've won or an order you've placed, you must do so in consultation with the seller. Click "Question about an order" above, enter your order number, and contact the seller. Please note: a bid in an auction is binding.

That's a bummer! First, take photos of the damage and the packaging. Then contact the seller via "Ask a Question About an Order" above (including your order number). If you can't work it out together, we'll help you further.

Your order number is listed in your order confirmation email and in your account under "Orders." It is the number that starts with a # followed by digits.

Yes, you'll automatically receive an email if you win a lot. If you enable notifications in your browser or through our app, you'll also receive push notifications—for example, if you've been outbid.

Yes! You can install our web app on your phone: open the website on your phone and select "Install App" from the banner or from your browser's submenu ("Add to Home Screen"). That way, you'll always have auctions and notifications at your fingertips.

At the outlet, you can buy products directly at a fixed price, without bidding. Just add them to your cart and check out—it's quick and easy.

Yes, creating an account and bidding is 100% free. There are no bidding fees, bidding credits, bidding packages, or hidden costs. You only pay if you win an item: the winning bid plus the buyer’s fee, any applicable VAT, and any shipping costs. Before you confirm a bid, we always display the full total amount.

No, you never pay to place a bid, even if you're outbid later. Bidding is always free. You only pay when you actually win an auction.

Whether shipping can be combined depends on the seller. Did you win multiple lots from the same seller? If so, please contact the seller via "Ask a Question About an Order" above before paying.

You don't pay until after you've won an auction. Once the auction closes and you're the highest bidder, you'll receive a payment link showing the total amount due.

The condition of the product (new, outlet, returned item) is always listed in the lot description. Be sure to read it carefully before bidding. If you have questions about the warranty, please contact the seller of the lot—you can find their contact information under "Ask a Question About an Order."

Your total amount consists of the winning bid, the buyer's fee (a percentage added to the winning bid), and any applicable VAT and shipping costs. This total amount is always displayed before you confirm your bid, so you know exactly what you'll pay if you win.

Don't worry: you can simply try again using the payment link in your email or through your account under "Orders." If necessary, check your daily limit with your bank or try a different payment method.

We are an online auction platform: sellers list items, you bid, and the highest bidder wins. We also have an outlet where you can buy products directly at a fixed price. It’s free to join—you only pay if you win or buy something.